FAQs For Tenants

To apply, start by browsing available properties on our website. Once you find a home you like, complete the rental application online. The application will ask for employment, income, rental history, and personal information. There is a non-refundable $50.00 application fee to cover background and credit checks. You’ll also need to provide pay stubs, ID, and any other requested documents. We review applications holistically, credit score is not the only factor. Our screening includes income stability, job history, and landlord references. Most applications are processed within 1–2 business days. If approved, we’ll guide you through signing the lease and securing your new home.

The easiest way to pay rent is through our secure online Tenant Portal. You can make one-time payments or set up recurring payments to avoid missing a due date. If you can’t use the portal, contact our office for alternative payment methods. Always include your name and property address with any manual payment to ensure it’s credited correctly.

Rent is typically due on the 1st of each month, as stated in your lease. Many leases allow a short grace period before a late fee applies, often until the 5th of the month. If rent isn’t received by the end of that period, late fees may be charged. If you anticipate a payment delay, contact us right away, while late fees usually can’t be waived, early communication helps us work with you.

Submit a maintenance request through your Tenant Portal for the fastest response. You can also call our maintenance line during business hours. Provide as much detail as possible about the problem. Tenants are responsible for basic upkeep, while landlords handle repairs due to normal wear and tear or issues with major systems. If you’re unsure, report the problem, and we’ll determine responsibility.

Emergencies are situations that threaten your safety or could cause serious property damage if not addressed immediately, like a fire, gas leak, burst pipe, major flooding, no heat in winter, or a total power outage. For emergencies, call our 24/7 emergency maintenance number immediately. In life-threatening situations, call 911 first. Non-urgent issues should be reported through the regular maintenance process.

Pet policies vary by property. Many rentals allow pets, but restrictions on size, breed, and number may apply. All pets must be approved in writing before moving in, and most pet-friendly properties require a pet fee or deposit and monthly pet rent. Unauthorized pets can be grounds for eviction.

Yes, all tenants are required to carry renter’s insurance before move-in. Policies must include liability coverage, and we recommend personal property coverage to protect your belongings. Proof of insurance is required before we can release keys.

It depends on the property. Most single-family homes require tenants to pay their own utilities. In some multi-family units, certain utilities may be included. Your lease will clearly state what’s included and what you must set up in your name before move-in.

Any permanent changes, such as painting walls, installing fixtures, or replacing appliances, must be approved in writing before you begin. Unauthorized alterations are not allowed. Smaller personalization, like hanging pictures, is usually fine if done without significant damage.

A lease is a binding agreement, but if you need to move before it ends, contact us immediately. You may be responsible for rent until a replacement tenant is found, along with any early termination fees outlined in your lease. We will re-market the property as quickly as possible to help minimize your costs.

Before move-in, you must pay all required move-in funds, transfer utilities into your name, and provide proof of renter’s insurance. On move-in day, we’ll conduct a walkthrough with you or provide a move-in checklist to document the property’s condition. This protects your security deposit when you move out.

Give written notice according to your lease terms, usually 30–60 days before your intended move-out date. Leave the property clean and in good condition, remove all belongings, and return all keys. After move-out, we’ll inspect the property, compare it to your move-in report, and process your security deposit refund within the legal time frame.

For most single-family homes, tenants are responsible for lawn care and snow removal unless the lease states otherwise. In condos or apartments, these services are often included. Always check your lease to confirm responsibilities.